Top Questions:
Q: What to do if we forgot password?
A: Email YFC Infosystem support to request for a reset of password along with the
necessary details needed.
Please visit the following tutorial to more about password retrieval.
Retrieve Account Password
Q: Can we delete an inactive member’s account?
A: No. An inactive member can only be tagged as “inactive” in the system and not be deleted
Please click below links to learn more about updating your Members Status.
Update Member’s Service
Update Member’s Record
Q: How can we delete a member’s double account?
A: A member’s account can only deleted only if there are no records of any activity attendance in his/her account. If both accounts are already used for an activity attendance, the area should email the infosystem support and request to merge the two
(2) accounts.
(2) accounts.
Please click below links to learn more about encoding members properly
New graduates
Existing Members
Q: Why is there no “Household” in the Activities Option?
A: All household attendance should be done through the Household Head’s personal account
Please visit the following tutorial to more about household in YFC Infosystem.
Household Groupings Assignment
Encoding Household in Member’s Portal
View Household Report